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The Return Resolution

For many retail operations, customer service devoted to handling returns are a necessary evil. After all, they can be an enormous drain on revenue. There is the money to be refunded to the customer, plus the cost of repackaging the item, restocking and reselling the returned item.

Once the online shopper completes the transaction the next time they view their item is out of the mailing bag. Take away the lure of a well lit, attractive store layout with beautifully displayed garments and a friendly face to face customer service experience, the retailer is left to impress the customer with the presentation of their garment. If the garment is badly presented this can cause the shopper to have a negative view of the product: looks cheap, looks fake, isn't up to the shop standard, etc and will increase the chance of the item being returned. The savvy online shopper can now distinguish between a new and repacked products so where possible repacking packaging should be consistent across the board minimize the opportunity for items to be returned because they are a return!

Returns are inevitable so to minimize the loss of the return the repacking process should be as quick and pain free resulting in the return being as attractive as when it was first received. The introduction of high clarity, consistent repacking/returns clear glue strip bags are a quick win for any retailer who is looking to reduce the volume of their returns. Duo offer a range of clear glue strip mailing bags specifically designed for the retail industry that not only offer a best fit solution for a wide range of retail items but are high clarity displaying your product at its best to delight your customers. To find out more visit Re-Packing & Returns.

To see the difference for yourself, email enquiries@duo-uk.co.uk for your free sample pack of Duo's range of clear mailing bags.

Leaner, meaner Evian!

Danone has outlined plans to use 50% rPET material content in a new, lighter-weight 1.5l Evian water bottle that will hit shelves in 2011.

As well as improved environmental impacts, Danone has redesigned the structure to make it easier to use and to crush after use - reduce, re-use, recycle!

The new version of the bottle is 11% lighter than the previous bottle, weighing 28.6g rather than 32g. To encourage consumers to continue to recycle and create a 'virtuous cycle' that will continue with other bottles the new bottle will crush length-wise!

Want to follow in Evian's footsteps and reduce your packaging? Over the years Duo has researched and developed a range of polythene blends to improve the material strength at thinner microns. Improving the strength of thinner micron material not only reduces the volume of natural material needed to manufacture your packaging product but also decreases your volume of packaging waste. To receive samples of our stronger, thinner mailing bags please email enquiries@duo-uk.co.uk and we will send you a pack to trial.EVIAN





When it comes to reducing your corporate carbon footprint it's the small, easy to implement changes that make the big difference. For some 'quick wins' to make your business more eco-friendly (and save energy costs) take a look at these energy-saving facts from the Carbon Trust:

- Air conditioning an office for 1 extra hour a day uses enough energy in a month to power a TV for over a year.

- A computer left on overnight for a year creates enough CO2 to fill a double-decker bus.

- A chiller door left open for 30 minutes a day wastes enough energy in a year to power a lighthouse for nearly 4 days.

On-pack label signs up 100th retailer

It was wonderful to read on the Retail Bulletin that now over 100 major retailers have signed up to add an on-pack label which lets shoppers know which packaging can be recycled.

The campaign aims to raise public awareness of the label and encourage consumers to recycle as much as possible which will hugely reduce the amount of recyclable packaging heading to land-fill.

Major brands including John Lewis Partnership, Pets at Home, Next, GlaxoSmithKline and Tesco have joined a string of major brands and retailers in adopting the On-Pack Recycling Label (OPRL), which was launched by retailers' group the British Retail Consortium (BRC) and continues to be actively supported by WRAP.

The brands and retailers signed up to the label account for more than 90% of grocery sales in the UK and over 60,000 products are now showing the label. With this amount of support from the retailers we can hope for the volume of the UK's packaging waste going to landfill be massively reduced in 2011.

All of Duo's packaging products are made from Polyethylene which can be identified by the number 4 recycling symbol  No4     and are all recyclable! 

O the weather outside is frightful...


Winter is well and truly here and the cold weather can cause some glue strips to harden making them less tacky.

To make sure your glue strip mailing bags perform their best throughout winter keep them nice and warm out of the cold weather.

Packaging design on another level...

Brilliant, innovative examples of designers utilizing packaging space to create eye catching bags. The possibilities are endless!


Crate Bag

Weight Bag

Securing the future – The role of resource efficiency

UK firms could save 38 million tonnes of scarce materials each year by embracing "quick-win" efficiency measures, according to new study released yesterday by the government-backed Waste Resources Action Programme (WRAP).

The report assesses the ways in quick win resource efficiency strategies could address the UK's environmental and economic security concerns. Not only would the strategies reduce GHG emissions but also reduce reliance on some raw materials including plastics.

Production specific strategies include:

- Lean production (e.g. light weighting)

- Material substitution

- Waste reduction

- Waste recycling

- Dematerialisation of the service sector (e.g. implementing resource efficiency measures)

- Sustainable building (e.g. new build)

- Efficient use of existing infrastructure

The report builds on work by WRAP in 2009, which found the same 13 efficiency strategies could deliver 10 per cent of the UK's greenhouse gas reduction targets, saving businesses up to £6.4 billion per year.

To access the full WRAP report please use the following link:   http://www.wrap.org.uk/downloads/FULL_REPORT.667cec45.10014.pdf

Social Media Phenomenon


Yesterday, through the GM Chamber I attended a seminar on the subject of social media in business today. I have used social media for personally for many years and it is an integral part of Duo's marketing strategy but I was amazed to hear how impactful this tactic has become on today's consumers.

When you hear statistics such as, 7% of visitors on ecommerce websites convert in comparison to 71% conversion rate of visitors converting from social media sites, you realize the actual influence of this phenomenon on today's consumer. Where in the past consumers felt nervous about purchasing, the introduction of ratings have eradicated that nervousness and are having positive effects on sales. Just Digital Director, Steve Downs stated impressive statistics that retail giant Argos have experienced a 10% increase in sales for products with positive user ratings and QVC a massive 22% increase. All the facts and figures ultimately lead to one conclusion, successful social media activity leads to a more successful business.

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Polythene Facts and Figures

Did you know...

  • For every 7 trucks needed to deliver paper bags, only 1 truck is needed for the same amount of polythene bags.
  • The biodegradable and compostable bags currently on the market will only degrade in a professionally-managed, large scale composting facility. They will not breakdown in the natural environment.
  • During production, plastic bags generate 50% less greenhouse gas emissions, require 70% less energy and produce 80% less waste than paper alternatives. 

Why use polythene mailing bags?


Mail order  and online retails is a big business and more and more people everyday want to be able to order goods and have them delivered conveniently to their home.

The introduction of ordering from catalogues many years ago started the mail order trend however it has really grown since online shopping became so popular.

Being able to buy something online has never been simpler and nowadays there is very little that consumers cannot purchase online.

However if you are the online company selling the goods; picking, packing and shipping them to the consumer's home is an important and detailed process. 

Polythene mailing bags are ideal for these markets as they are available in a range of sizes, colours and strength to suit all products. The sealable flaps enable fast and secure packing speeds and the polythene material is hard wearing and waterproof which is perfect for the postal system and ensures your product arrives to the customer as you sent it.

Polythene comes in a range of colours and can be printed to showcase your brand and delight your customers. For more information on the capabilities of polythene mailing bags visit our bespoke packaging section.

Discover the DUO difference for yourself,
call us on 0161 203 5767 or email enquiries@duo-uk.co.uk

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