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Monthly Archives: December 2010

The Return Resolution

For many retail operations, customer service devoted to handling returns are a necessary evil. After all, they can be an enormous drain on revenue. There is the money to be refunded to the customer, plus the cost of repackaging the item, restocking and reselling the returned item.

Once the online shopper completes the transaction the next time they view their item is out of the mailing bag. Take away the lure of a well lit, attractive store layout with beautifully displayed garments and a friendly face to face customer service experience, the retailer is left to impress the customer with the presentation of their garment. If the garment is badly presented this can cause the shopper to have a negative view of the product: looks cheap, looks fake, isn't up to the shop standard, etc and will increase the chance of the item being returned. The savvy online shopper can now distinguish between a new and repacked products so where possible repacking packaging should be consistent across the board minimize the opportunity for items to be returned because they are a return!

Returns are inevitable so to minimize the loss of the return the repacking process should be as quick and pain free resulting in the return being as attractive as when it was first received. The introduction of high clarity, consistent repacking/returns clear glue strip bags are a quick win for any retailer who is looking to reduce the volume of their returns. Duo offer a range of clear glue strip mailing bags specifically designed for the retail industry that not only offer a best fit solution for a wide range of retail items but are high clarity displaying your product at its best to delight your customers. To find out more visit Re-Packing & Returns.

To see the difference for yourself, email enquiries@duo-uk.co.uk for your free sample pack of Duo's range of clear mailing bags.

Leaner, meaner Evian!

Danone has outlined plans to use 50% rPET material content in a new, lighter-weight 1.5l Evian water bottle that will hit shelves in 2011.

As well as improved environmental impacts, Danone has redesigned the structure to make it easier to use and to crush after use - reduce, re-use, recycle!

The new version of the bottle is 11% lighter than the previous bottle, weighing 28.6g rather than 32g. To encourage consumers to continue to recycle and create a 'virtuous cycle' that will continue with other bottles the new bottle will crush length-wise!

Want to follow in Evian's footsteps and reduce your packaging? Over the years Duo has researched and developed a range of polythene blends to improve the material strength at thinner microns. Improving the strength of thinner micron material not only reduces the volume of natural material needed to manufacture your packaging product but also decreases your volume of packaging waste. To receive samples of our stronger, thinner mailing bags please email enquiries@duo-uk.co.uk and we will send you a pack to trial.EVIAN





When it comes to reducing your corporate carbon footprint it's the small, easy to implement changes that make the big difference. For some 'quick wins' to make your business more eco-friendly (and save energy costs) take a look at these energy-saving facts from the Carbon Trust:

- Air conditioning an office for 1 extra hour a day uses enough energy in a month to power a TV for over a year.

- A computer left on overnight for a year creates enough CO2 to fill a double-decker bus.

- A chiller door left open for 30 minutes a day wastes enough energy in a year to power a lighthouse for nearly 4 days.

Discover the DUO difference for yourself,
call us on 0161 203 5767 or email enquiries@duo-uk.co.uk

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